How to manage replies in the Master Inbox
See every reply from every connected inbox in one place, use AI labels to prioritise interested prospects, and respond without switching mailboxes.
The Master Inbox collects replies to your campaigns from all of your connected email accounts, so you never have to sign in to each mailbox to find out who answered.
How replies get into the inbox
Swyftreach checks your connected accounts for new replies automatically. For SMTP accounts, make sure reply tracking (IMAP) is switched on with your incoming server details; without it, replies to that account can't be detected.
AI reply labels
Each reply is classified automatically so you can work the right conversations first:
- Positive: interested, asking a question or open to a conversation.
- Negative: not interested or not the right fit.
- Unsubscribe: asked not to be contacted again.
- Bounced: the message couldn't be delivered.
- Auto Reply: out-of-office and other automated responses.
- Uncategorized: anything the AI couldn't place confidently.
Filter by label to focus on Positive replies first thing, and check Uncategorized regularly so nothing slips through.
Replying and follow-through
- Open a conversation to read the thread and reply directly from Swyftreach.
- With Stop on reply enabled (the default), a prospect's sequence stops as soon as they reply, so nobody gets a follow-up after answering.
- Unsubscribes and bounces are excluded from future sends automatically.
Still stuck?
Ask Marielle, the AI assistant inside your dashboard, for an instant answer, or open a support ticket and the team will pick it up.