How to call prospects with the browser dialer

Growth Plus includes calling built into Swyftreach: a free phone number, 150 calling minutes a month and a dialer that runs in your browser. There's nothing to install and no separate dialer subscription.

Activate calling

1. Open Calls from the sidebar.
2. Choose Activate Calling and search for an available number.
3. Pick the number you want. It's assigned to your account and ready to use.

Make a call

• Open the floating dialer from the phone button in the top-right corner of the Calls or CRM page, or use Call on a lead in the CRM.
• Type or paste a number, or tap it in on the keypad. Formatting such as spaces, dashes and brackets is removed automatically when you paste.
• Press Enter to dial and Esc to close the dialer. Recent numbers are listed under the keypad for one-click redial.
• Long-press 0 to insert + for international numbers.
• During a call, use Mute (M), Hold (H) and the Keypad (K) to navigate phone menus. Press Esc to minimize the call so you can keep working.

After the call: disposition and note

When a call ends, the wrap-up asks what happened. Pick a disposition such as Interested, Call Back Later or Not Interested, and add a note. Some dispositions also move the lead through your CRM funnel. For example, Interested marks the lead Qualified. Edit the list of dispositions under Settings → CRM & Calling.

Call history

Every call is logged with its duration, status, disposition and note, so whoever speaks to that lead next has the context.

Call analytics

The Calls page shows your calling performance for the last 7, 30 or 90 days, compared with the period before: calls placed, connect rate, total and average talk time, and leads reached. You also see a daily chart of calls and connections, how calls ended, which dispositions you log most, the hour of day that connects best, and your most-called leads.

Changing your number

You can switch to a different number from the Calls page. The swap is immediate: your new number is activated before the old one is released, so you're never left without a number. Once you pick a number, it stays for at least 7 days before it can be changed again.

Next: read your campaign analytics