Refund Policy | Swyftreach

1. Overview

Swyftreach, a venture of Urbanstar Solutions Private Limited (CIN: U51909UP2019OPC119740), offers subscription-based access to its cold email automation platform. We want you to be completely satisfied with your purchase. This Refund Policy describes the circumstances under which refunds are granted and the process for requesting one.

2. Refund Window

All payments made on Swyftreach are eligible for a refund only if a refund request is raised within 2 hours of the payment. After this 2-hour window has passed, no refund will be issued under any circumstances, regardless of the subscription type or billing cycle.

To ensure your request is considered, please contact us immediately at support@swyftreach.com with your payment details as soon as possible after the transaction.

3. Subscriptions & Auto-Renewal

Swyftreach subscriptions (monthly and annual) renew automatically at the end of each billing period. You have full control over this:

Auto-renewal can be turned off at any time from your account dashboard under Billing settings.
When auto-renewal is disabled, your subscription will remain active until the end of the current period and will not renew thereafter.
Disabling auto-renewal does not trigger a refund for the current billing period.
Renewal charges that have already been processed are subject to the 2-hour refund window described above.

4. Free Trial

Where a free trial is offered, no payment is charged during the trial period. If you do not cancel or disable auto-renewal before the trial ends, your subscription will automatically convert to a paid plan. The 2-hour refund window applies from the moment the first charge is made.

5. Add-On Purchases

Add-on purchases (such as additional contacts or one-time feature credits) are subject to the same 2-hour refund window. Once the 2-hour period has elapsed or the add-on has been activated, no refund will be issued.

6. Exceptional Circumstances

We will issue refunds outside of the standard policy in the following situations:

Duplicate charges: If your account was charged more than once for the same subscription period, we will refund the duplicate amount immediately.
Technical failure: If a documented platform-wide outage or technical failure prevented you from using the service for a substantial portion of your billing period, we will offer a pro-rated refund or credit.
Unauthorised transactions: If a charge was made without your authorisation, please contact us immediately. We will investigate and refund any confirmed unauthorised payment.

7. Plan Downgrades

If you downgrade to a lower-tier plan mid-cycle, the change will take effect at the start of your next billing period. No refund or credit is issued for the difference in the current cycle.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Initiating a chargeback without first contacting Swyftreach support may result in the immediate suspension of your account. We are committed to resolving disputes fairly and promptly.

9. How to Request a Refund

To request a refund, please email us at support@swyftreach.com with the subject line "Refund Request" and include:

Your registered email address
The date and amount of the charge
The reason for your refund request

We aim to respond to all refund requests within 3 business days. Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or payment provider.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the platform after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

For refund requests or billing queries, contact us at support@swyftreach.com. For general legal enquiries, write to us at Urbanstar Solutions Private Limited, Uttar Pradesh, India.